At IDbGLAM, we are committed to fostering an open dialogue with our community. We highly value feedback from users, contributors, and stakeholders as it plays a vital role in improving our platform and services. Below is our policy for collecting, responding to, and acting on feedback, ensuring transparency and accountability throughout the process.

How We Collect Feedback:

We welcome feedback through various channels to guarantee everyone has the opportunity to engage with us:

• Contact Form: Visitors can send feedback via our online contact form available on all IDbGLAM pages. We encourage users to share thoughts on our content, suggest improvements, or report any issues they face while using the platform.
• Email Communication: You can reach us directly via email at [email protected] for more detailed inquiries or suggestions. We actively check this inbox and aim to respond to all queries within 48 hours.
• Surveys & Polls: Periodically, we conduct surveys and polls to gather insights from our users about their experience with IDbGLAM. These surveys are shared through our website, newsletters, and social media channels.
• Social Media Channels: We also encourage interaction and feedback through our official social media profiles. Whether it’s a comment, mention, or direct message, we value every form of feedback from our followers.

How We Respond to Feedback:

We are committed to addressing feedback in a prompt, constructive, and transparent manner. Our response policy includes:

• Acknowledgement of Feedback: Once feedback is submitted, we aim to acknowledge receipt within 48 hours. For more complex or detailed issues, we ask extra information to guarantee that we fully understand your concerns.
• Transparency in Action: When feedback results in changes to our platform or policies, we will communicate those changes clearly. Users will be notified through our website and via email or newsletter, where appropriate, about how their feedback has been implemented.
• Prioritization: Feedback is evaluated based on its impact on user experience, alignment with our mission, and feasibility. While we can’t act on every suggestion, we carefully review all contributions and rank actionable feedback that benefits the greatest number of users.

Continuous Improvement:

We believe that feedback is essential for continuous improvement. IDbGLAM uses a data-driven approach to track and analyze feedback trends, ensuring that we focus on areas where users most want to see improvements. Some ways we act on feedback include:

• Feature Enhancements: Suggestions for new tools or resources are carefully considered as we develop and improve IDbGLAM’s offerings. This includes new database features, professional networking tools, or educational resources.
• Bug Fixes and Platform Performance: If a user identifies a technical issue or bug, our technical team works swiftly to resolve the problem and offer updates on the fix.
• Content Quality and Relevance: Feedback on the quality, accuracy, or relevance of our editorial content is handled by our editorial team. We make corrections or revisions to articles, blogs, or resources as needed to keep the highest standards of quality.

Public Engagement:

We believe in maintaining a strong relationship with our users and the public. To achieve this, we focus on:

• Open Dialogue: We are always available for discussions about the platform’s direction and how we can better serve the GLAM community. Users can join in forums, social media discussions, or contact us directly with ideas.
• Regular Updates: We share platform updates, new features, and policy changes with our community regularly via newsletters, blog posts, and social media. This ensures transparency in our decision-making process and keeps users informed about the direction of IDbGLAM.
• Community Forums: Through the pro.idbglam.com site, we offer a space for professionals to engage with each other and with us. We actively oversee these forums to collect feedback and join in discussions, ensuring that we are aware of the evolving needs of our users.

Commitment to Transparency:

IDbGLAM is built on trust and transparency. Our commitment to openness means that:

• Feedback Reports: We publish periodic reports summarizing the feedback we’ve received and outlining the actions we’ve taken in response. This ensures accountability and demonstrates our commitment to continuous improvement.
• Clear Communication: We will always communicate any significant platform or policy changes to our users well in advance, providing detailed explanations for why and how these changes are being implemented.

How to Get Involved:

Your voice matters. We encourage all users and visitors to share their thoughts and ideas with us. To leave feedback or get involved in shaping the future of IDbGLAM:

• Use the [Contact Form Link]
• Email us at [email protected]
• Join in our [Surveys & Polls]
• Join the conversation on Social Media

Together, we can build a better platform that supports the Galleries, Libraries, Archives, and Museums community.